Support
Stuck? Here's how to get unstuck.
If something in Wemob isn't working the way you expect, we want to know. We're a small team and we read every message — no ticketing bots, no long response queues, no deflection scripts.
Email us#
For anything account-related, billing questions, bug reports, or just a question you couldn't answer with the docs: write to hello@wemob.io. You should hear back within a day on weekdays, usually faster.
Urgent issues#
If your live site is down or you're losing sales because of a Wemob problem, email us with URGENTin the subject line. We'll jump on it immediately.
Feature requests#
If there's something you wish Wemob did that it doesn't, please tell us. Feature requests genuinely shape what we build next — the more people ask for a thing, the more likely we are to prioritize it. Post in the community or email.